1. Information We Collect

Depending on how you interact with ASR, we may collect the following categories of information:

• Your name, company name, business email address and telephone number.
• Your business location, equipment interests and service requirements.
• Information about your current copiers, printers, agreements, print volume, workflow and supply needs.
• Information submitted through website forms, Google lead forms, live chat, telephone calls or email.
• Order, billing, delivery and transaction information when you purchase equipment or supplies.
• Technical information such as your browser, device, IP address, referring page and website activity.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries and provide copier, printer, service or business technology recommendations.
• Prepare proposals, quotes, contract reviews and equipment configurations.
• Process orders and coordinate financing, delivery, installation, service and support.
• Communicate with you regarding a request, order, account or service matter.
• Operate, secure and improve our website, services and advertising.
• Measure advertising performance and understand how visitors use our website.
• Detect spam, fraud, misuse and security incidents.
• Comply with applicable legal, regulatory, accounting and contractual obligations.

3. Website and Google Lead Forms

When you submit information through our website or a Google advertisement, the information is provided to ASR so we can respond to your request. Our website may use third-party form-processing providers, including Web3Forms, to transmit form submissions.

Information submitted through a Google lead form is also processed by Google according to Google’s applicable terms and privacy practices. Please provide only the business information reasonably necessary for ASR to evaluate and respond to your request.

4. Cookies, Analytics and Advertising

Our website and service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, analyze traffic, prevent abuse and measure advertising performance. These providers may include Squarespace, Google Analytics, Google Ads, Web3Forms and LiveChat.

Where available, you can use our cookie banner to accept, decline or manage non-essential cookies. You may also control cookies through your browser settings. Disabling cookies may affect certain website features.

5. How We Share Information

We may share information with:

• Website hosting, form processing, analytics, advertising, communications and security providers.
• Equipment manufacturers, financing providers, service partners and delivery providers needed to evaluate or fulfill your request.
• Professional advisers, insurers, auditors or government authorities when reasonably required.
• A successor organization in connection with a merger, sale, financing or transfer of business assets.

ASR does not sell personal information for money. Some analytics or advertising activities may be considered sharing or targeted advertising under certain state privacy laws.

6. Data Retention

We retain information for as long as reasonably necessary to respond to requests, maintain business and service records, complete transactions, resolve disputes, enforce agreements and satisfy legal obligations. Retention periods depend on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect information. However, no website, email system or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Choices

Depending on your state of residence and applicable law, you may have the right to request access to, correction of or deletion of certain personal information. You may also have the right to object to certain uses of your information or opt out of non-essential marketing communications.

To submit a privacy request, email service@asrofficesolutions.com . We may need to verify your identity before completing a request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. ASR is not responsible for the privacy, security or content practices of websites and services that we do not control.

10. Children’s Privacy

ASR provides business technology services and does not knowingly collect personal information from children under 13. If we learn that such information was submitted, we will take reasonable steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy as our services, technology or legal obligations change. The effective date displayed at the top of this page identifies the most recent revision.

12. Contact ASR

This policy provides general information about ASR’s privacy practices and does not create contractual rights beyond those required by applicable law.