Submit it here. A real person picks it up.
Three forms, one destination. Every submission gets a reference number and a written reply — and forms are monitored outside business hours, so nothing sits until morning.
Order toner & supplies
Under an ASR agreement, toner is covered. Not under an agreement? We will send pricing before anything ships.
Toner order received
We have your request and will confirm the correct cartridges for your model by email. If it is urgent and you have not heard back within one business day, call us at 516-268-0333.
Request an equipment quote
Tell us what the machine has to do and roughly what you print. You get a written proposal — the machine, the pages included, and the monthly payment at each term.
Your volume came through from the calculator: . We have filled in what we can below — adjust anything that is not right.
Quote request received
We will review what you sent and come back with a written proposal covering equipment, monthly payment, page rates and term. If anything is unclear we will ask before quoting rather than guessing.
Request a service call
The more specific you are, the better prepared the technician arrives. Model and serial number matter most.
Machine completely down and stopping work? Submit this form and also call 516-268-0333 so we can triage it live.
Service request received
Your request is with our service desk. We will confirm by email and let you know whether this is a remote fix or an on-site visit. If the machine is fully down, call 516-268-0333 as well.
You get a reference number
Every submission returns a reference code on screen and in your confirmation email, so there is a shared record of what was asked and when.
It reaches a person
Requests land with the team that already knows your account — not a national call queue seeing it for the first time.
Nothing gets billed by surprise
If a request falls outside your agreement, we tell you the cost and wait for your approval before doing the work.